Sales Associate

The Philadelphia Museum of Art actively seeks to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field.

Responsibilities

• Create a highly positive experience for customers that supports the store mission
• Manage the experience of guiding guests through the Retail experience safely, from queue to checkout
• Answer questions about product or process as needed
• Ensure store is spot clean to Covid protocol standards
• Proactively engage with customers to drive conversion and sales and create a memorable customer experience
• Assist customers in queue line and into store, as needed
• Maintain a professional and positive presence on the sales floor
• Perform register transactions including sales, memberships, email capture, and gift wrap
• Respond to customer inquiries and assist in making selections
• Participate in physical inventory
• Open and close cash registers as needed and be accountable for any discrepancies noted by manager
• Attend and participate in staff meetings
• Maintain a positive team-led attitude, reflective of museum standards
• Retrieve merchandise from the DC as needed
• Assist with visual merchandising, customer service and operational tasks when needed
• Assist DC operations as needed by tagging, stocking etc.
• Work with other departments when possible, including regular Special Event shift offerings
• Perform other duties as assigned

Requirements

• Outstanding customer service and communication skills
• Ability to learn quickly and retain large amounts of product knowledge
• Ability to work well under pressure and time constraints within a fast-paced environment
• Team player attitude
• Intuitiveness in communicating information to visitors with equal ability to listen
• Good interpersonal skills with the ability of influencing visitors’ buying decisions
• Excellent organizational and efficiency skills
• Prior cash handling experience and familiarity with POS systems preferred
• Ability to work a varied schedule including evenings, weekends, and holidays

Physical Requirements

• Able to remain stationary for extended periods of time
• Able to utilize computers and other office equipment required of this job
• Able to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus
• Able to move items up to 10 pounds

Institutional Requirements

• Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums
• Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest
• Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences
• Maintains confidentiality
• Adheres to all museum protocols, procedures, rules, and policies

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Pay

$18.50 per hour

Schedule

• Full-Time, Non-Exempt, 35 hours per week
• Requires weekdays and weekends
• Part of the AFSCME Local 397 bargaining unit
• Reports to Associate Director Retail Operations

Benefits

• Free general admission to the museum for you and your immediate family
• Discounted guest tickets for admission
• Discounts on gift memberships
• Special staff tours and presentations from our curatorial and conservation teams
• Discounts at the museum restaurant, museum cafés, and museum retail and online stores
• Medical, dental, and vision benefits
• Fully paid short-term disability insurance, long-term disability insurance, and life insurance
• Health savings or flexible spending account program
• Retirement savings program with museum match
• Paid vacation, personal days, sick days, and holidays

Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure.