Sales Associate

About Petco

We’re proud to be “where the pets go” to find everything they need to live their best lives for more than 60 years. From their favorite meals and toys, to trusted supplies and expert support, we’re here to help. We believe in the universal truths of pet parenthood and support thousands of local animal welfare groups nationwide.

Responsibilities

• Pet First – Protect & Empower
• Share accurate product and pet care information to help customers make informed choices.
• Maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Foster the Fun – Connect & Bond
• Greet customers and deliver friendly, helpful, and solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Support teammates through collaboration and teamwork.
• Help maintain an organized, visually appealing sales floor.
• Let’s Go! – Own & Commit
• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity.
• Aid in store recovery, merchandising, and promotional set-ups.
• Follow all company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.

Qualifications

• Previous retail or customer service experience preferred but not required.
• Passion for animals and interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.

Essential Functions & Work Environment

• This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Why You’ll Love It

• Purpose-driven work that makes a difference for pets and people.
• A welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.
• A fun, fast-paced role where no two days are the same.

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see here.