Sales Associate

About the role

As a Sales Associate in the Pet Care Center, you help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment for everyone who walks through the doors.

What You’ll Do

• Support the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate product and pet‑care information to help customers make informed choices.
• Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Greet customers and deliver friendly, helpful, and solution‑focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Support teammates through collaboration and teamwork.
• Help maintain an organized, visually appealing sales floor.
• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity.
• Assist with store recovery, merchandising, and promotional set‑ups.
• Follow all company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.

Key Responsibilities

• Deliver consistent, courteous, and knowledgeable service.
• Educate customers on products, services, and promotions.
• Support store sales and service goals.
• Maintain store cleanliness, organization, and presentation standards.
• Assist with inventory replenishment and stock accuracy.
• Support daily operational routines and task execution.

What Success Looks Like

Customers feel welcomed and supported during every visit. The sales floor is clean, stocked, and easy to shop. Team members work collaboratively to support store goals, and pets are cared for safely and responsibly.

What You Bring

• Previous retail or customer service experience preferred but not required.
• Passion for animals and interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast‑paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.

Essential Functions & Work Environment

This role is performed in a Pet Care Center retail environment and requires frequent standing, walking, bending, kneeling, reaching, and lifting. You must be able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds, and work in proximity to animals, including exposure to dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support operating hours, including evenings, weekends, and holidays. Reasonable accommodations may be made for qualified individuals with disabilities.

Schedule

Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Pay

Salary Range: $16.00 – $22.00 per hour
Start Rate: $17.00 per hour

Benefits

Petco Total Rewards include health and financial benefits, 401(k), incentives, and PTO. See the full overview at Petco Key Benefits.