Sales Associate

About the role

Petco is dedicated to improving lives by supporting the health and happiness of pets and their families. We believe in fostering the bond between pets and their owners through quality products, compassionate care, and a welcoming environment.

Responsibilities

• Pet First
• Support the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Foster the Fun
• Greet customers and deliver friendly, helpful, and solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Support teammates through collaboration and teamwork.
• Help maintain an organized, visually appealing sales floor.
• Let's Go!
• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity.
• Aid in store recovery, merchandising, and promotional set-ups.
• Follow all company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.

Key Responsibilities

• Customer Experience & Sales
• Deliver consistent, courteous, and knowledgeable service.
• Educate customers on products, services, and promotions.
• Support store sales and service goals.
• Operations & Merchandising
• Maintain store cleanliness, organization, and presentation standards.
• Aid in inventory replenishment and stock accuracy.
• Support daily operational routines and task execution.

Requirements

• Experience & Skills
• Previous retail or customer service experience preferred but not required.
• Passion for animals and interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.

Qualifications

• Education & Training
• No formal education or training required.

Skills

• Customer Service
• Product Knowledge
• Inventory Management
• Teamwork
• Customer Experience
• Merchandising

Benefits

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role. Petco offers a comprehensive benefits package including health and financial benefits, 401K, incentives, and PTO.

Pay

Start Rate: $12.00

Schedule

Petco operates on flexible schedules to accommodate the needs of both employees and customers. Shifts may vary based on store requirements.

Additional Information

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