Sales Associate

Responsibilities

Associates deliver friendly, knowledgeable, and proactive customer service. Associates engage customers, ask questions, and make appropriate product recommendations. Associates create a positive, welcoming store environment.

• Customer Service Sales Floor Engagement: Proactively engage customers on the sales floor, helping, answering questions, and providing product recommendations tailored to their needs.
• Point of Sale (POS) Proficiency: Efficiently and accurately process customer transactions using the POS system, including handling returns, exchanges, and various payment methods.
• Customer Relationship Building: Cultivate positive customer experience by providing friendly, attentive service, resolving issues promptly and professionally, and building rapport to encourage repeat business.
• Order Fulfillment: Accurately and efficiently fulfill online and phone orders, including picking, packing, and preparing items for shipment or customer pickup.
• In-Store Animal Care
  • Daily Animal Husbandry: Provide daily care for feeder insects (crickets, worms) and small animals (mice, rats, guinea pigs), including feeding, watering, and cleaning cages/habitats.
  • Reptile Care: Provide appropriate care for reptiles, including maintaining proper temperature and humidity levels, providing fresh water and food, and cleaning enclosures.
  • Animal Health Monitoring: Observe animals for signs of illness or distress, reporting any concerns to management and following established protocols.
  • Humane Handling: Handle animals gently and with respect, ensuring their well-being and minimizing stress.
  • Sanitation and Hygiene: Maintain a clean and sanitary environment to prevent