Sales Associate

About the role

Associates deliver friendly, knowledgeable, and proactive customer service. Associates engage customers, ask questions, and make appropriate product recommendations. Associates create a positive, welcoming store environment.

Responsibilities

Customer Service

• Proactively engage customers on the sales floor, helping, answering questions, and providing product recommendations tailored to their needs.
• Cultivate positive customer experience by providing friendly, attentive service, resolving issues promptly and professionally, and building rapport to encourage repeat business.

Point of Sale (POS) Proficiency

• Efficiently and accurately process customer transactions using the POS system, including handling returns, exchanges, and various payment methods.

Order Fulfillment

• Accurately and efficiently fulfill online and phone orders, including picking, packing, and preparing items for shipment or customer pickup.

In-Store Animal Care

• Provide daily care for feeder insects (crickets, worms) and small animals (mice, rats, guinea pigs), including feeding, watering, and cleaning cages/habitats.
• Provide appropriate care for reptiles, including maintaining proper temperature and humidity levels, providing fresh water and food, and cleaning enclosures.
• Observe animals for signs of illness or distress, reporting any concerns to management and following established protocols.
• Handle animals gently and with respect, ensuring their well-being and minimizing stress.
• Maintain a clean and sanitary environment to prevent the spread of disease and ensure the health of the animals.

Inventory Control

• Verify incoming deliveries against packing slips, accurately scan and record inventory receipts, and promptly stock shelves.
• Utilize inventory management software to track stock levels, identify low-stock items, and generate reports.
• Participate in regular physical inventory counts to ensure accurate record-keeping and identify potential discrepancies.
• Adhere to loss prevention procedures to minimize shrinkage, including monitoring inventory levels, securing high-value items, and reporting suspicious activity.

Product Knowledge

• Successfully complete the 8-week training course, demonstrating proficiency in product features, benefits, and applications.
• Actively participate in brand ambassador training seminars and stay up to date on new products and industry trends.
• Conduct individual product research to deepen knowledge and expertise, utilizing resources like product manuals, online databases, and industry publications.
• Clearly and effectively communicate product knowledge to customers, addressing their questions and concerns in a confident and informative manner.

Store Presentation

• Ensure the cleanliness and tidiness of the sales floor, break room, restrooms, and office areas, adhering to company standards.
• Properly front, face, and organize products according to company guidelines, creating visually appealing displays that maximize sales.
• Implement visual merchandising techniques to enhance the store's aesthetic appeal and create an inviting atmosphere for customers.
• Maintain accurate and up-to-date signage and promotional displays.

Knowledge, Skills, Abilities

• Customer Service & Communication Skills
• Cash Handling & Register Skills
• Attention to Detail
• Reliability and Punctuality
• Willingness to Learn

Physical Requirements

• Lifting, pushing, pulling, up to 50lbs on a regular basis
• Standing/walking, stooping (squatting), kneeling, twisting, bending, and reaching on a regular basis