Sales Associate

About the Role

A Sales Associate is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. This position ensures a positive customer shopping experience in a well-maintained and friendly environment, performing tasks on the sales floor or in a support environment.

Responsibilities

• Demonstrate selling experience in a fast-paced, service-oriented retail setting.
• Greet, sell, and thank customers while putting the customer first at all times.
• Provide memorable, highly personalized customer service through needs analyses and product recommendations.
• Offer customers promotional products and services.
• Resolve customer service issues and escalate as required.
• Create and maintain good working relationships with fellow associates.
• Maintain store appearance with respect to visual merchandising, housekeeping, and maintenance standards.
• Efficiently and accurately conduct customer transactions on the POS system.
• Efficiently and accurately conduct receiving, cycle counts, product returns, and transfer transactions using handheld devices.
• Complete required process controls (e.g., paperwork) accurately.
• Follow company policies and procedures and maintain a safe working environment.
• Understand and comply with Cash Handling and Loss Prevention Standard Operating Procedures.

Requirements

• High school diploma or equivalency required.
• Minimum one year of retail or customer service experience preferred.
• Ability to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service skills and ability to communicate effectively in English.
• Self-starter able to prioritize and handle multiple tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency in reading, writing, and mathematics.
• Ability to pass Federal Criminal History Records Check, Paradies Background Check, and applicable FAA requirements.
• Ability to meet Department of Transportation requirements.

Schedule

4AM–12PM shift, including early mornings, evenings, weekends, holidays, and nights. Work is based in a store or group of stores.

Physical Demands

• Computer work.
• Heavy lifting (up to 40 lbs.).
• Long periods of standing.
• Climbing, lifting, and bending.