Sales Associate

About the role

We are looking for a Sales Associate to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

Responsibilities

• Drive Sales and Exceptional Customer Experience
• Ensure the team delivers a consistent and exceptional standard of customer service
• Greet all clients with a friendly and welcoming demeanour
• Establish client's needs, offer guidance and advice
• Maintain high level of customer service at all times
• Ability to train and offer all services consistently (Welding, Engraving and Monogramming)
• Mystery shop reports should not be below 75%
• Manage all customer issues following Monica Vinader company guidelines
• Clienteling
• Collect and update customer information to ensure efficient use of client book and accurate data capture
• Develop and maintain client relationships in line with Monica Vinader company guidelines
• Store Operations
• Ensure store is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines
• Ensure the appropriate processing of: - store maintenance and snagging
• - internal/external transfers
• - maintaining back stock, trays, packaging and cash desk
• - in-store services (including engraving)
• - repairs and damages
• - Compile and execute all Boutique reports
• Cash Handling and Payment Processing
• Ensure sufficient staff training is carried out prior to staff processing payments
• Process payments, refunds and exchanges accurately following company guidelines
• Open/close/reconcile tills daily investigate any discrepancies fully, report issues to Boutique Manager
• Managing petty cash in absence of Boutique Manager
• Stock Management
• Adhere to Monica Vinader Stock Management policy
• Report discrepancy/stock loss incidents to Boutique Manager

Requirements

• A customer first attitude and a desire to drive sales
• Excellent communication and interpersonal skills
• Prepared to go the extra mile to ensure customer expectations are achieved
• Ability to work as part of a team
• Ability to work well under pressure in a fast-paced environment
• Positive, proactive and able to work to direction

What you’ll bring

• Ability to document your authorization to work in the United States
• Travel to our other Boutiques and Concessions may be required

Additional Requirements

• To be successful at Monica Vinader, it helps if you...
• Are hands-on, solutions-focused, and entrepreneurial
• Collaborate openly with humility, honesty, and humour
• Embrace learning, teaching, and personal growth
• Stay resilient, adaptable, and self-motivated in a creative environment
• Speak up when you don’t know - and act fast to figure it out

Aims and Values

• Customer Obsessed
• Caring
• Fast Paced
• Exceptional
• Commercial

Our Aims and Values

• Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service.
• Customer Obsessed
• We put our customers at the centre of every decision and deliver thoughtful, personal experiences.
• Caring
• We act with respect and empathy for people, communities, and the planet.
• Fast Paced
• We move with focus and flexibility to make progress quickly and decisively.
• Exceptional
• We hold ourselves to high standards and are always learning, improving, and raising the bar.
• Commercial
• We make smart, data-led decisions that create long-term value for the business and our customers.

Monica Vinader as a global business

• Our jewellery is for everyone and so is our community.
• We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

About Monica Vinader

Monica Vinader as a global business makes the following inclusive culture pledge:

• Our jewellery is for everyone and so is our community.
• We will continue to implement sustainable changes to ensure that career opportunities and progression are open to all.