Sales Associate

Responsibilities

• Staff assigned model homes and communities as directed.
• Welcome prospective buyers and real estate agents visiting Meritage communities.
• Create positive first impressions through professional customer engagement and rapport building.
• Accurately register visitors and ensure proper documentation in CRM systems.
• Facilitate timely introductions and handoffs to the appropriate Sales Counselor for follow-up and sales activities.
• Provide visitors with basic community, home, floor plan, and neighborhood information.
• Maintain model homes, sales offices, and community information displays to ensure a professional presentation.
• Assist Sales Counselors with administrative and transaction-related activities throughout the sales and closing process.
• Support the collection, organization, and processing of buyer documentation and internal sales paperwork.
• Coordinate with home inspectors to obtain required insurance documentation and scheduling information.
• Assist with scheduling inspections and other customer-related appointments.
• Support communication and coordination with internal departments, mortgage, title, and construction teams as needed.
• Aid in managing and maintaining available inventory information.
• Coordinate with the Field Sales Administrator (FSA) and other stakeholders to ensure inventory information is accurately reflected in MLS systems and company websites.
• Check inventory homes to ensure they are clean and ready for customers and Realtors.
• Maintain accurate records and ensure timely completion of assigned administrative responsibilities.
• Utilize company CRM and sales systems to document customer interactions and support sales operations.
• Assist with special events, community activities, and customer outreach initiatives as directed by leadership.
• Ensure customer satisfaction by providing responsive, professional, and service-oriented support.

Qualifications

• High School Diploma or equivalent required; Associate's Degree or Bachelor's Degree preferred.
• 1-3 years of customer service, sales support, transaction coordination, administrative support, hospitality, real estate, homebuilding, or related experience preferred.
• Experience in new home sales, real estate, mortgage, title, escrow, or construction industries is a plus.
• Active & valid AZ Real Estate License required.
• Strong computer proficiency including Microsoft Outlook, Word, Excel, and CRM systems.
• Ability to learn sales, inventory, and customer management platforms.
• Strong attention to detail and document management skills.
• Outstanding customer service skills.
• Strong verbal and written communication abilities.
• Professional and welcoming presence when interacting with customers and agents.
• Ability to build rapport quickly and create a positive customer experience.
• Strong organizational and follow-through skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-oriented with the ability to collaborate across departments.
• Sound judgment and high level of integrity.
• Self-motivated and dependable.
• Strong attention to detail and commitment to accuracy.