Sales Associate

About the role

We are looking for part-time sales associates who are enthusiastic, energetic, friendly, and hard-working. The Sales Associate is responsible for providing exemplary selling and customer service designed to improve the productivity and profitability of the store. The role focuses on sales, service, and relationship-building at all times, including inventory management, product merchandising, and assisting with stockroom duties as needed.

Responsibilities

• Create and maintain a warm, inviting, and easy-to-navigate shopping environment.
• Build and share expertise on products, promotions, services, and brand rewards programs, tailoring recommendations to diverse customer needs.
• Assist customers in finding the perfect card and gift solutions for their needs.
• Share stories and reinforce the brand’s mission of kindness and connection.
• Handle store operations, including product replenishment, merchandising, ringing sales, processing shipments, managing inventory, fulfilling online orders, and curbside deliveries.
• Deliver an exceptional shopping experience that inspires and affirms customers, encouraging repeat visits.
• Work as a team to meet store sales goals, ensuring customers leave with everything they need—and a few extras.
• Uphold all company policies and practices.
• Perform housekeeping duties, including maintaining the backroom, front of store, and restrooms.
• Complete other duties or special projects as assigned.

Requirements

• If under 18, must meet work permit requirements where applicable.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.
• Proof of eligibility to work legally in the United States.

Qualifications

• High school diploma or equivalent (preferred).
• One or more years of experience in retail, sales, or customer service (preferred).

Skills

• Strong customer-focused engagement and consultative selling skills.
• Effective communication with customers and employees.
• Sense of urgency, flexibility, and adaptability to change.
• Ability to receive and act on feedback.
• Proficiency with computers and technology.
• Desire and ability to learn the business.

Working Conditions & Physical Demands

• Continuous standing, walking, pushing, pulling, and lifting/carrying up to 10 pounds.
• Frequent bending, climbing (ladders/step ladders), kneeling, squatting, lifting/carrying up to 40 pounds, and overhead reaching.
• Occasional balancing on uneven surfaces and lifting/carrying up to 50 pounds.
• Rare driving or travel, lifting/carrying up to 75 pounds, or sitting for extended periods.
• Continuous communication (speaking, hearing, sight) with customers, coworkers, and vendors.
• Exposure to dust, cleaning agents, truck exhaust, inadequate lighting, noise, scents (e.g., candles, lotions), outdoor work, and heights in the stockroom or sales floor.

Schedule

This is a regular, part-time, hourly position averaging 6–20 hours per week, not to exceed 28 hours per week on average.