Sales Associate

About the role

We are looking for part-time sales associates who are enthusiastic, energetic, friendly, and hard-working. The Sales Associate is responsible for providing exemplary selling and customer service designed to improve the productivity and profitability of the store. The role focuses on sales, service, and relationship-building, with additional responsibilities in inventory management, product merchandising, and housekeeping.

Responsibilities

• Create and maintain a warm, inviting, and easy-to-navigate shopping environment.
• Build and share expertise on products, promotions, services, and brand rewards programs tailored to customer needs.
• Assist customers in finding the perfect card and gift solutions for their needs.
• Share stories and reinforce the brand’s mission of kindness and connection.
• Handle store operations, including product replenishment, merchandising, ringing sales, processing shipments, managing inventory, fulfilling online orders, and curbside deliveries.
• Deliver an exceptional shopping experience that leaves customers inspired and eager to return.
• Work as a team to meet store sales goals by ensuring customers leave with everything they need—and a few extras.
• Uphold all company policies and practices.
• Perform housekeeping duties, including maintaining the backroom, front of store, and restrooms.
• Complete other duties or special projects as assigned.

Requirements

• If under 18, must meet work permit requirements (if applicable).
• Ability to work a flexible schedule, including evenings, weekends, holidays, and events.
• Proof of eligibility to work legally in the United States.

Preferred Qualifications

• High school diploma or equivalent.
• One or more years of experience in retail, sales, or customer service.

Skills & Abilities

• Strong customer-focused engagement and consultative selling skills.
• Ability to communicate effectively with customers and employees.
• Strong sense of urgency, flexibility, and adaptability to change.
• Ability to receive and act on feedback.
• Proficiency and comfort using computers and other technology.
• Desire and ability to learn the business.

Working Conditions & Physical Demands

• Continuously stand, walk, push, pull, lift, and carry up to 10 pounds.
• Frequently bend at the waist, climb ladders, kneel, squat, lift up to 40 pounds, and reach overhead.
• Occasionally balance on uneven surfaces and lift up to 50 pounds.
• Rarely drive or travel, lift up to 75 pounds, or remain seated for extended periods.
• Continuously communicate with customers, coworkers, and vendors in-person or over the phone.
• Exposure to dust, cleaning agents, truck exhaust, inadequate lighting, noise, scents (e.g., candles, lotions), outdoor work, and heights in the stockroom or on the sales floor.

Schedule

This is a regular, part-time, hourly position averaging 6–20 hours per week, not to exceed 28 hours per week on average.