Sales Associate

About the role

Join an industry-leading organization where your people are the most important asset, and innovation propels us into the future. As a Sales Consultant at La-Z-Boy Furniture Galleries, you'll be part of a team that transforms the power of comfort every day.

Responsibilities

• Guiding high-end clients through a premium sales experience.
• Create inspired spaces with world-class furniture and décor.
• Curate luxury looks while earning unlimited commissions.
• Drive sales by selling furniture, accessories, and services offered by La-Z-Boy.
• Promote the Design program and assist the Designer to achieve established sales goals.
• Execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Support the Design program by scheduling professional home consultations and presenting customized room designs.
• Provide the highest level of customer service to all current and future customers.
• Manage time and conflicting priorities, making sound business decisions to deliver customer satisfaction and promote a positive team environment.
• Assist in handling customer issues and complaints, providing appropriate solutions and alternatives to achieve a satisfied experience.
• Maintain a positive working relationship with all store employees and assist in training, coaching, and developing new peers.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Responsible for opening and closing the store, maintaining the visual appearance of the store, and supporting floor moves.
• Pass background and drug screen as required.

Requirements

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs.
• Ability to work evenings, weekends, and holidays as required.
• Initiative to meet assigned goals, missions, and objectives and motivated to achieve more.
• Strong attention to detail.
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Qualifications

• Bachelor’s degree in Business or a related field preferred.

Skills

• Exceptional communication and customer service skills.
• Strong interpersonal and persuasion skills.
• Organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of La-Z-Boy product lines and selling process.

Benefits

• Health Insurance through Blue Cross/Blue Shield Optum for Prescriptions.
• In-Network Dental and Vision Insurance.
• Paid Vacation.
• 401k with match.
• Disability Insurance.
• Life Insurance and AD&D.
• Paid Bonding Leave.
• Paid Training.
• Health Savings Account (tax-free contributions).
• Employee Assistance Program (free counseling sessions, financial and legal resources).
• Exclusive employee discounts.