Sales Associate

About the role

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. Founded in 1977 by Kevin and Jay McLaughlin, the brand offers classic clothing with current relevance and a retail environment that reflects the community's character. Over 150 retail locations exist, each uniquely designed to represent its town. The company emphasizes customer service and community involvement, fostering a "Culture of Kindness" that supports local philanthropy.

Responsibilities

• Act as the Brand Ambassador by embodying the company culture to develop and nurture strong relationships with clients and communities.
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within our communities.
• Drive sales by demonstrating extensive product knowledge and making appropriate suggestions to the client.
• Utilize clienteling tools and outreach techniques to inform customers of upcoming events and new arrivals.
• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility.
• Create and maintain a culture of kindness that is client and team focused.
• Maintain knowledge on current merchandise, pricing, and promotions to communicate effectively to clients.
• Use selling techniques to help overcome objectives and close a sale.
• Understand sales plans, key metrics, and how they contribute to the store’s overall success.
• Participate and take an active role in store events and trunk shows, continuing to build a reputation of being a local and loyal retailer.
• Effectively use the POS system to collect accurate information and provide exemplary customer service.
• Plan and prioritize daily tasks and ensure the customer is the top priority.
• Absorb and execute all direction from Retail Operations and the Corporate Office.
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment.
• Assist with opening and closing procedures and perform other key holder duties in the absence of management.
• Lead by example and maintain the highest level of integrity at all times.

Requirements

• High School Diploma or GED required.
• Previous retail or customer service experience preferred.
• Team player with strong communication and interpersonal skills.
• Proven track record achieving sales goals and takes accountability for results.
• Possesses a positive and self-motivated attitude to win every customer.
• Consistently demonstrates accountability, reliability, and professionalism.
• High energy and results-driven.
• Adapts positively to change and has strong problem-solving skills.
• Able to multi-task, while keeping the customer the top priority.
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds.