Sales Associate

About the Company

J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offered two key components: classic clothing with current relevance and a retail environment that has a neighborhood feel. The brand is rooted in the tradition of sport, work, and play, focusing on straightforward, unpretentious style. With over 150 unique retail locations, each store reflects the town's character, complemented by exemplary customer service and local philanthropic engagement. The company fosters a "Culture of Kindness," emphasizing respect, consideration, and community giving, creating a family-like atmosphere and entrepreneurial career opportunities.

About the Role

J.McLaughlin is seeking a highly motivated, results-driven Sales Associate for our retail store. The ideal candidate is sales-driven, passionate about classic American Sportswear, and excels at building impactful relationships. As a brand ambassador, you will provide exceptional client service, drive sales, and create a unique shopping experience for new and existing customers.

Responsibilities

• Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and communities.
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty.
• Drive sales by demonstrating extensive product knowledge and making appropriate suggestions to clients.
• Utilize clienteling tools and outreach techniques to inform customers of upcoming events and new product arrivals.
• Support the store manager with daily operations, including completing tasks and maintaining areas of responsibility.
• Help create and maintain a culture of kindness that is client and team-focused.
• Maintain knowledge of current merchandise, pricing, and promotions to communicate effectively with clients.
• Use selling techniques to overcome objections and close sales.
• Understand sales plans, key metrics, and how they contribute to the store’s overall success.
• Participate actively in store events and trunk shows to build a reputation as a local and loyal retailer.
• Effectively use the POS system to collect accurate information and provide exemplary customer service.
• Plan and prioritize daily tasks, ensuring the customer remains the top priority.
• Assist with merchandising the sales floor and replenishment while adhering to visual standards.
• Answer customer questions, inquiries, and concerns to resolve issues in a timely manner.
• Communicate effectively with customers, supervisors, peers, and other store teams.
• Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets.
• Assist in executing all directions from Retail Operations and the Corporate Office.
• Maintain a clean and organized sales floor, stock room, and common areas.
• Understand and adhere to company policies, procedures, and standards of professionalism.
• Assist with opening and closing procedures and perform key holder duties in the absence of management.
• Lead by example and maintain the highest level of integrity at all times.

Requirements

• High School Diploma or GED required.
• Previous retail or customer service experience preferred.
• Team player with strong communication and interpersonal skills.
• Proven track record of achieving sales goals and taking accountability for results.
• Positive, self-motivated, and consistently demonstrates accountability, reliability, and professionalism.
• High energy and results-driven.
• Adapts positively to change and has strong problem-solving skills.
• Ability to multi-task while keeping the customer the top priority.
• Able to work various shifts, including weekends and holidays.
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds.