Sales Associate

About the Company

J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offered two key components: classic clothing with current relevance and a retail environment that has a neighborhood feel. The brand focuses on style over fashion—straightforward, unpretentious, and devoid of the superfluous. Our clothing is rooted in the tradition of sport, work, and play.

With over 150 retail locations, each store is entirely unique, attentively designed to reflect the town's color, character, and architecture. This attention to detail extends to exemplary customer service and local philanthropic engagement. Our “Culture of Kindness” fosters an environment of respect, politeness, consideration, and empathy, creating a family-like atmosphere with a focus on giving back to the community. The company embraces an entrepreneurial spirit, offering great experience and career opportunities complemented by incentive benefits programs.

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York, known for being “local and loyal.” We build meaningful relationships within each community and provide highly personalized service. As a growing company, we prioritize our culture of kindness, cultivating an exceptional atmosphere in which to work and shop.

About the Role

We are looking for a highly motivated, results-driven Sales Associate for our retail store. The ideal candidate has a passion for classic American Sportswear and the ability to achieve goals while upholding the company’s ideals and standards. As a brand ambassador, you will be an expert in client care, sales, and creating a unique shopping experience for new and existing customers.

Responsibilities

• Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and our communities.
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty.
• Drive sales by demonstrating extensive product knowledge and making appropriate suggestions to clients.
• Utilize clienteling tools and outreach techniques to inform customers of upcoming events and new product arrivals.
• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility.
• Help create and maintain a culture of kindness that is client and team-focused.
• Maintain knowledge of current merchandise, pricing, and promotions to communicate to clients.
• Utilize selling techniques to overcome objections and close sales.
• Understand sales plans, key metrics, and how they contribute to the store’s overall success.
• Participate actively in store events and trunk shows to build a reputation as a local and loyal retailer.
• Effectively use the POS system to collect accurate information and provide exemplary customer service.
• Plan and prioritize daily tasks, ensuring the customer is the top priority.
• Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards.
• Answer customer questions, inquiries, and concerns to resolve issues in a timely manner.
• Communicate effectively with customers, supervisors, peers, and other store teams.
• Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets.
• Assist in executing all direction from Retail Operations and the Corporate Office.
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment.
• Understand and adhere to company policies, procedures, and standards of professionalism.
• Assist with opening and closing procedures and perform other key holder duties in the absence of management.
• Lead by example and maintain the highest level of integrity at all times.

Requirements

• High School Diploma or GED required.
• Previous retail or customer service experience preferred.
• Team player with strong communication and interpersonal skills.
• Proven track record of achieving sales goals and taking accountability for results.
• Positive and self-motivated to win every customer.
• Consistently demonstrates accountability, reliability, and professionalism.
• High energy and results-driven.
• Adapts positively to change and has strong problem-solving skills.
• Ability to multi-task while keeping the customer the top priority.
• Able to work various shifts, including weekends and holidays.
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds.