Sales Associate

About the role

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. Founded in 1977 by brothers Kevin and Jay McLaughlin, the brand offers classic clothing with current relevance and a retail environment that reflects the community's character. Over 150 retail locations exist, each uniquely designed to represent its town. The company emphasizes customer service and community involvement, fostering a "Culture of Kindness" that supports local philanthropy.

Responsibilities

• Act as the Brand Ambassador by embodying the company culture to build strong relationships with clients and communities
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within communities
• Drive sales by demonstrating extensive product knowledge and making appropriate suggestions to clients
• Utilize clienteling tools and outreach techniques to inform customers about upcoming events and new arrivals
• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility
• Create and maintain a culture of kindness that is both client and team focused
• Maintain knowledge on current merchandise, pricing, and promotions to communicate effectively to clients
• Use selling techniques to help overcome objectives and close sales
• Understand sales plans, key metrics, and their contribution to the store's overall success
• Participate and actively engage in store events and trunk shows, building a reputation as a local and loyal retailer
• Effectively use the POS system to collect accurate information and provide exemplary customer service
• Plan and prioritize daily tasks, ensuring the customer is the top priority
• Absorb and execute all direction from Retail Operations and the Corporate Office
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment
• Aid in opening and closing procedures and perform other key holder duties in the absence of management
• Lead by example and maintain the highest level of integrity at all times

Requirements

• High School Diploma or GED required
• Previous retail or customer service experience preferred
• Team player with strong communication and interpersonal skills
• Proven track record achieving sales goals and taking accountability for results
• Possess a positive and self-motivated attitude to win every customer
• Demonstrate accountability, reliability, and professionalism
• High energy and results-driven
• Adapts positively to change and has strong problem-solving skills
• Able to multi-task, keeping the customer as the top priority
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds