Sales Associate

About the role

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. Founded in 1977 by Kevin and Jay McLaughlin, the brand offers classic clothing with current relevance and a retail environment that reflects the community's character. Over 150 retail locations exist, each uniquely designed to fit the local context.

Responsibilities

• Act as the Brand Ambassador by embodying the company culture to foster strong relationships with clients and communities.
• Provide exemplary client service to create a customer-centric, friendly retail environment that builds loyalty within communities.
• Drive sales by demonstrating extensive product knowledge and making appropriate product recommendations.
• Utilize clienteling tools and outreach techniques to inform customers about upcoming events and new arrivals.
• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility.
• Create and maintain a culture of kindness that is both client and team focused.
• Stay updated on current merchandise, pricing, and promotions to effectively communicate to clients.
• Use selling techniques to help overcome objections and close sales.
• Understand sales plans, key metrics, and their contribution to the store's overall success.
• Participate and actively engage in store events and trunk shows, building a reputation as a local and loyal retailer.
• Effectively use the POS system to collect accurate information and provide excellent customer service.
• Plan and prioritize daily tasks, ensuring the customer is always the top priority.
• Absorb and execute all directions from Retail Operations and the Corporate Office.
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment.
• Assist with opening and closing procedures and perform other key holder duties in the absence of management.
• Lead by example and maintain the highest level of integrity at all times.

Requirements

• High School Diploma or GED required.
• Previous retail or customer service experience preferred.
• Team player with strong communication and interpersonal skills.
• Proven track record of achieving sales goals and taking accountability for results.
• Possess a positive and self-motivated attitude to win every customer.
• Demonstrate accountability, reliability, and professionalism.
• Have high energy and be results-driven.
• Adapt positively to change and have strong problem-solving skills.
• Be able to multitask, keeping the customer at the forefront.
• Comfortable standing for long periods and able to lift up to 30 pounds.