Sales Associate

About the role

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. The company is known for its “local and loyal” approach, focusing on building meaningful relationships within each community and providing highly personalized service to customers.

The ideal candidate should be sales-driven and lead by example in building impactful relationships. They will act as brand ambassadors, driving sales through extensive product knowledge and clienteling tools, and fostering a culture of kindness and community involvement.

Responsibilities

• Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and our communities
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within our communities
• Drive sales by demonstrating extensive product knowledge and making appropriate suggestions to the client
• Utilize clienteling tools and outreach techniques to inform customers of upcoming events and when new product arrives
• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility
• Create and maintain a culture of kindness that is client and team focused
• Maintain knowledge on current merchandise, pricing, and promotions to communicate to clients
• Use selling techniques to help overcome objectives and close a sale
• Understand sales plans, key metrics, and how they contribute to the store’s overall success
• Participate and take an active role in store events and trunk shows, continuing to build a reputation of being a local and loyal retailer
• Effectively use the POS system to collect accurate information and provide exemplary customer service
• Plan and prioritize daily tasks and ensure the customer is the top priority
• Absorb and execute all direction from Retail Operations and the Corporate Office
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment
• Absorb and perform other key holder duties in the absence of management
• Lead by example and maintain the highest level of integrity at all times

Requirements

• High School Diploma or GED required
• Previous retail or customer service experience preferred
• Team player with strong communication and interpersonal skills
• Proven track record achieving sales goals and takes accountability for results
• Possesses a positive and self-motivated attitude to win every customer
• Consistently demonstrates accountability, reliability, and professionalism
• High energy and results-driven
• Adapts positively to change and has strong problem-solving skills
• Able to multi-task, while keeping the customer the top priority
• Able to work various shifts, including weekends and holidays
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds