Sales Associate
About the role
J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. Founded in 1977 by brothers Kevin and Jay McLaughlin, the brand offers classic clothing with current relevance and a retail environment that reflects the town's character. Over 150 retail locations ensure each store is uniquely designed to foster a sense of community and provide personalized service.
Responsibilities
- Act as the Brand Ambassador by embodying the company culture to build strong relationships with clients and communities.
- Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within communities.
- Drive sales by demonstrating extensive product knowledge and making appropriate suggestions to clients.
- Utilize clienteling tools and outreach techniques to inform customers about upcoming events and new arrivals.
- Support the store manager with operations by completing daily tasks and maintaining areas of responsibility.
- Create and maintain a culture of kindness that is both client and team focused.
- Understand and communicate current merchandise, pricing, and promotions to clients.
- Use selling techniques to help overcome objectives and close sales.
- Participate and take an active role in store events and trunk shows, building a reputation as a local and loyal retailer.
- Effectively use the POS system to collect accurate information and provide exemplary customer service.
- Plan and prioritize daily tasks, ensuring the customer is the top priority.
- Absorb and execute all direction from Retail Operations and the Corporate Office.
- Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment.
- Assist with opening and closing procedures and perform other key holder duties in the absence of management.
- Lead by example and maintain the highest level of integrity at all times.
Requirements
- High School Diploma or GED required.
- Previous retail or customer service experience preferred.
- Team player with strong communication and interpersonal skills.
- Proven track record achieving sales goals and taking accountability for results.
- Possess a positive and self-motivated attitude to win every customer.
- Demonstrate accountability, reliability, and professionalism.
- Have high energy and be results-driven.
- Adapt positively to change and have strong problem-solving skills.
- Able to multi-task, keeping the customer as the top priority.
- Comfortable standing for long periods and able to lift up to 30 pounds.
Skills
- Highly motivated and results-driven.
- Strong communication and interpersonal skills.
- Exemplary client service skills.
- Product knowledge and suggestion-making abilities.
- Clienteling tools and outreach techniques.
- POS system proficiency.
- Effective problem-solving and adaptability.
- Ability to multi-task and prioritize tasks.
- Positive and self-motivated attitude.
- Comfortable working various shifts, including weekends and holidays.
- Understanding of company policies and procedures.
- Integrity and professionalism.
Benefits
The company fosters a culture of kindness and provides great incentive benefit programs. Employees also enjoy a Culture of Kindness that emphasizes respect, politeness, consideration, and empathy, creating a family-like atmosphere and focusing on giving back to the community.
Pay
Compensation details are confidential and will be discussed during the interview process.
Schedule
Shifts vary and may include weekends and holidays. Specific schedule details will be provided during the interview process.
Equal Opportunity
J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.