Sales Associate

About the role

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life.

The Sales Associate provides fast and friendly service by actively seeking out customers to assess their needs and provide assistance. This role maintains the condition of the sales floor, ensuring that it is clean and shoppable. They will also make deliveries and test/install car batteries.

Responsibilities

• Provide exceptional, friendly customer service in a fast-paced retail environment
• Greet every customer with a positive attitude & smile
• Engage customers to understand their needs using open-ended questions
• Maintain strong product knowledge to confidently assist and advise customers
• Promote special offers and current sales to enhance the customer experience
• Explain product features and benefits in a clear and helpful way
• Drive sales by recommending “good, better, best” options and related add-on items
• Meet or exceed individual sales goals and performance expectations
• Accurately process transactions and handle cash and card payments via a Point of Sale System
• Assist with inventory tasks, including receiving, stocking, and organizing merchandise
• Keep the store clean, well-stocked, and easy to shop
• Perform basic battery testing and installation, including automotive batteries
• Complete local deliveries using a company vehicle, as needed
• Follow and fulfill all driver program requirements, as specified by the manager

Requirements

• At least 18 years of age
• High school diploma or equivalent preferred
• Previous retail or customer service experience (preferred but not required)
• Previous delivery driving experience is preferred
• Must have a clean driver’s record and meet driver qualifications requirements
• Strong communication and interpersonal skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Basic math skills and comfort handling cash transactions
• Ability to successfully complete a pre-employment criminal background check

Work Environment

• Position requires sitting, standing, walking, bending, twisting, reaching, stooping, climbing, kneeling, and lifting
• Be able to regularly lift and/or move up to 50 lbs without assistance and occasionally lift up to 75 lbs
• Work involves some irregularities and difficulties with repetitive and varied tasks
• Primarily retail store setting, however, frequently exposed to dirt, dust, fumes, temperature extremes, dampness, and battery acid as is normal to a warehouse environment in this business
• Stress associated with workplace pressure and the retail environment
• Exposed to the hazards of the road when operating or riding in a vehicle