Sales Associate

Responsibilities

• Greet and assist residents, families, guests, staff and visitors at the reception desk and respond appropriately to all inquiries about the community.
• Handle all inbound telephone, walk-in and mail inquiries including completing the inquiry information form, entering inquiry information and follow-up correspondence.
• Qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process.
• Give community tours as a backup to the Director of Sales & Marketing and provide marketing information in accordance with the marketing process.
• Follow-up with all qualified inquiries in a timely manner. Coordinate inquiry follow-up activity with Director of Sales & Marketing.

Qualifications

• Associates Degree preferred
• One (1) year experience in a sales administrative support role working in assisted living / long-term care industry involving customer service
• Enjoys working with the senior population
• Strong verbal and written communication skills
• Excellent telephone etiquette
• Consummate people skills. Demonstrates talent at interacting effectively with all types of people
• Ability to use Microsoft Windows, including Word, Outlook and Excel
• Ability to use email and the Internet
• Ability to use client tracking and design software
• Proficient organizational skills and must be detail oriented
• Can define own role, take on responsibilities, and manage priorities with minimal guidance