Sales Associate

About the role

As a Sales Associate/Treatment Coordinator, you are the key closer in our clinics. You will partner with our Doctors to transform consultations into life-changing orthodontic treatments. Your mission is to articulate our patented technology, present clinical goals, and convert prospects into active patients. From delivering an exceptional in-clinic experience to assisting in medical procedures, you will drive the results that make our patients’ dream smiles a reality.

About Impress

We believe everyone deserves a smile they’ll love. We are IMPRESS, the largest chain of digital orthodontic clinics in Europe, revolutionizing the invisible orthodontic sector and bringing smiles to people's faces. As the No. 1 Invisalign provider globally, our unique combination of medical expertise and digitalization has earned us recognition as one of the top fastest-growing Health Tech companies by Forbes. Born in Barcelona in 2019, we have expanded across 10 countries with more than 110 locations, offering leading care and state-of-the-art technology.

Responsibilities

• Sales & Conversion: Achieve a same-day conversion rate of 60% or more and maintain monthly conversion results of 75%. Transform prospects into active patients using leads supplied through our marketing channels.
• Clinical Care: Provide direct clinical care to existing patients, including performing independent procedures such as intraoral scans and advanced 3D images with CBCT scanners.
• Doctor Assistance: Assist the doctor in all clinical procedures, including the indirect delivery of orthodontic attachments and refinement visits throughout the patient's treatment (1-3 visits over 6-18 months).
• Patient Communication: Drive high satisfaction by clearly communicating treatment goals. Lead all pre-sale preparations, confirm appointments, and manage post-appointment follow-ups.
• Administrative Precision: Ensure prompt communication with patients and General Dentists. Enter all clinical data timely into patient’s records and update internal channels (GoogleChat) with patient feedback.
• Operational Excellence: Provide a seamless hand-off to the treatment planner team and maintain all clinic equipment, including scanners, X-rays, and dental units, ensuring all digital files are exported correctly.

Requirements

• Professional Experience: 3-5 years of total working experience, with 2+ years focused on sales quotas and conversion.
• Availability & Location: Must live in the market, be willing to work onsite daily, and manage a flexible schedule (nights, holidays, and weekends).
• Mobility: Able to travel between clinics within the market as necessary for operations and patient care.
• Physical Demands: Ability to stand for 8 hours, perform twisting movements, lift 45 lbs, and coordinate movement of small instruments.
• Communication: Excellent communicator across all channels, leading with empathy, patience, and a positive attitude.
• Teamwork & Mindset: Collaborative approach to support team members, intrinsically motivated to improve processes and drive results in a constantly evolving environment.

Qualifications

Prior experience in a dental/orthodontist office assisting medical professionals is a nice to have.

Benefits

• Compensation: Attractive Compensation Package based on experience and expectations.
• Incentive plan: Participate in the sales teams' incentive plan to share in our success.
• Environment: Modern, beautifully designed clinics with high-end equipment.
• Culture: High-energy international team. We thrive on hands-on collaboration, a relentless drive for improvement, and celebrating our global wins.
• Special discounts & benefits on treatments, aligners, and products.
• Growth: Comprehensive training for professional growth.
• Career Development: Dynamic, unique, and fast-paced environment with impressive career development opportunities.
• Travel Support: We have a travel assistance policy and reimbursement system in place for required visits to other clinic locations.