Sales Associate

About the role

Your role will be to help small business customers choose Gusto. Interacting with customers who sign up on our website via email, chat, and live phone interactions, you’ll help match our people platform offering to their specific business needs, exercising advisory sales skills. You’ll help them navigate an important onboarding process, demonstrating sophisticated customer success skills.

Responsibilities

• Manage Inbound Volume: Handle high volume & high velocity inbound calls, chats and emails to customers at different points in the customer journey: discovery, qualification, sales, decision and onboarding
• Keep Clean Records: Maintain accurate notes in Salesforce for all leads worked
• Be a Trusted Advisor: Help customers select Gusto as a payroll platform
• Support Onboarding: Guide customers through account setup and initial onboarding
• Exhibit Customer Empathy: Demonstrate product knowledge and care for every customer interaction
• Master Advisory Selling: Exercise and refine solutions selling skills for small businesses
• Grow at Gusto: Participate in community and career development opportunities
• Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next

Requirements

• Sales Experience: 1+ year in a high volume sales or customer service environment where you were cross selling, up selling, or maintaining a quota or KPIs is a nice to have, not a requirement
• Open to New Grads: No sales background needed. We welcome candidates who are early in their career or looking to build a long-term path in sales
• Customer-First Mindset: A commitment to customer empathy and ethical business practices
• Drive to Excel: Passion to achieve goals and improve your craft
• Strong Communicator: Excellent communication skills both via phone and email/chat
• Adaptable & Driven: Motivated by challenge and adaptable to change
• AI: Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes

Qualifications

• High school diploma or equivalent
• Experience in a high volume sales or customer service environment
• Proven experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow

Skills

• Excellent communication skills both via phone and email/chat
• Ability to manage high volume and high velocity inbound calls, chats and emails
• Strong problem-solving and analytical skills
• Customer service and relationship management experience
• Ability to work independently and as part of a team
• Passion for helping small businesses succeed

Benefits

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

Pay

Cash compensation range for this role is offering hourly pay from $23.00 - $24.50 for Denver, Atlanta, and Phoenix. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Schedule

Employees who are based in Gusto’s physical office spaces in Denver, San Francisco, and New York City will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).

Communities & Development

We believe in investing in our employees' growth and development. Gusto offers a variety of community and career development opportunities, including:

• Regular training and development sessions
• Opportunities for mentorship and coaching
• Access to industry-leading resources and tools
• Flexible work arrangements to accommodate personal and professional commitments

Equal Opportunity Employer

Gusto is an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.