Sales Associate

About the role

Founded in Boston, MA in 1902 by Reverend Edgar J Helms, Goodwill has been providing opportunities for men and women across America and around the world ever since. Goodwill Industries of Akron was established in 1927 in a one-room salon at the corner of Howard and Furnace Streets as a branch of Goodwill Industries of Cleveland. Today, we continue to flourish as we serve Summit, Portage, Medina, Ashland, and Richland counties. Our mission is to help individuals prepare for, find, and retain employment. In order to hire and retain employees who share our core values of commitment, teamwork, honesty, and customer service to carry forward this mission, we offer good benefits and opportunities for career development.

Responsibilities

• You are the face of our agency! You play a vital role in supporting our mission of providing services to the community.
• While people love our organized stores and affordable merchandise, they wouldn't keep coming in if it weren't for the exceptional customer service that they experience every single time!
• There is always something to do. But, customer service is always your number one priority--whether serving shoppers or donors!
• You greet every single person that approaches with your warm smile, no matter how busy you are.
• You ensure that all customers are made aware of the Elizabeth Clark Fund and ask them to participate as well as sign up or use their Goodwill Club membership.
• Your enthusiasm is contagious!
• As a cashier, you assist with purchases, operating the cash register and point of sale system accurately and efficiently.
• With attention to detail, you complete reports such as donation counts, readings, daily business statements, deposits, and cash drawer balances.
• When the phone rings, you answer with the same friendliness and commitment to customer service, making sure to listen carefully.
• You also get to select and price donated goods and textiles, ensuring that Goodwill quality control standards are met.
• And, you take great pride in keeping all areas super neat and clean.
• You like to stay busy.
• And you love that you get to meet lots of new people every day, as well as regular customers that come back because of the great customer service you provide.

Qualifications

• Ability to operate a cash register including basic math, computer, and typing skills
• Ability to operate a cash register and count back change
• Ability to lift up to 30 lbs
• Customer service skills
• Friendly with excellent interpersonal and verbal communication skills
• Reliable and trustworthy
• Able to work independently while fostering a strong team atmosphere and promoting the agency in a