Sales Associate

About the Role

At For Eyes, we are an optical retailer offering high-quality brands and products with great pricing. Our diverse team is dedicated to customer satisfaction, providing expert eye care and affordable eyewear. As part of EssilorLuxottica, a global leader in vision care, you’ll join a community of over 200,000 employees driving innovation in the eyewear and eyecare industry.

Responsibilities

• Deliver legendary customer service and perfectly crafted high-quality eyewear that exceeds customer expectations.
• Greet customers warmly, exchange names, and ensure they know what to expect.
• Custom fit glasses and precisely place prescriptions in lenses.
• Act as a leader in optical acumen, providing guidance to associates.
• Take and record measurements, adjust or fit eyewear correctly, and ensure finished eyewear meets standards and customer requirements.
• Attract new customers by exploring their needs and priorities through open-ended questions.
• Be attentive to details, ask follow-up questions, and review prescriptions to identify special needs.
• Assist co-workers with complex product needs and prescriptions.
• Utilize store tools and adhere to Brand Store Commitments.
• Perform work accurately and thoroughly despite time pressure and customer volume.
• Demonstrate superior product knowledge, describing features and benefits of lenses and frames.
• Reinforce customers’ final selection and anticipate problems to develop long-term solutions.
• Partner with management to resolve customer issues and exceed expectations.
• Multi-task, prioritize, and manage time with competing priorities.
• Commit to delivery dates, seek feedback, and ask for referrals.
• Strive for exceptional results on Brand KPIs and competencies.
• Present, celebrate, and educate customers at pick-up.
• Maintain store appearance, keeping it clean, attractive, and organized.
• Secure and protect company assets.
• Inform management of safety opportunities and demonstrate safe work practices.
• Adhere to company policies, including discounting, promotions, and inventory management.
• Sell on your feet 80%-100% of the time.
• Perform additional duties such as customer calls and dispensing eyewear as needed.
• Maintain proper dress code, including name tag and associate tablet.

Requirements

• High School graduate or equivalent.
• State Licensure as a Licensed Optician.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener, and team builder.
• Knowledge of current store merchandise.
• Basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use and carry an iPad/tablet.
• Familiarity with POS systems, computers, and calculators.

Benefits

• Competitive bonus and/or commission plan.
• First-class total rewards package, including health care, retirement savings, and paid time off/vacation.
• Various employee discounts.

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements.