Sales Associate

At For Eyes, we are an optical retailer offering high-quality brands and products with great pricing. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. We pride ourselves on delivering expert eye care and affordable eyewear, with a commitment to customer satisfaction and continuous growth. For Eyes is part of EssilorLuxottica, a global leader in vision care products, including iconic eyewear and advanced lens technology.

About the role

The Licensed Optician delivers the brand value proposition and helps establish For Eyes as the premier destination for all vision needs within the community. This role focuses on creating exceptional value for customers through legendary service and perfectly crafted, high-quality eyewear that exceeds expectations.

Responsibilities

• Greet all customers warmly, exchange names, and ensure they know what to expect.
• Show urgency in providing service and satisfying customer needs.
• Custom fit glasses and precisely place prescriptions in lenses.
• Act as a leader in optical acumen, providing guidance to associates.
• Take and record measurements, adjust or fit eyewear correctly, and ensure finished eyewear meets standards and customer requirements.
• Attract new customers by exploring their needs and priorities through open-ended questions.
• Be attentive to details, ask follow-up questions, review prescriptions, and identify special needs.
• Assist co-workers with complex product needs and prescriptions.
• Utilize store tools and adhere to Brand Store Commitments.
• Perform work accurately and thoroughly despite time pressure and customer volume.
• Demonstrate superior product knowledge, describing features and benefits of lenses and frames.
• Reinforce customers’ final selection and anticipate problems to develop long-term solutions.
• Act quickly for resolution and partner with management as necessary.
• Multi-task, prioritize, and manage time with competing priorities.
• Commit to delivery dates and times, seek feedback, and ask for referrals.
• Strive for exceptional results on Brand KPIs and competencies.
• Present, celebrate, and educate customers at pick-up.
• Maintain store appearance, keeping it clean, attractive, and organized.
• Secure and protect company assets.
• Inform management of safety opportunities and demonstrate safe work practices.
• Adhere to company policies and procedures, including discounting, promotions, and inventory management.
• Sell on your feet 80%-100% of the time.
• Perform additional duties as needed, such as customer calls and dispensing eyewear.
• Maintain proper dress code, including name tag and associate tablet.

Requirements

• High School graduate or equivalent.
• State Licensure in opticianry.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener, and team builder.
• Knowledge of current store merchandise.
• Basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use and carry an iPad/tablet.
• Familiarity with POS systems, computers, and calculators.

Benefits

• Competitive bonus and/or commission plan.
• First-class total rewards package, including health care, retirement savings, and paid time off/vacation.
• Various employee discounts.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements.