Sales Associate

At For Eyes, we are an optical retailer offering high-quality brands and products with great pricing. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. We provide expert eye care and affordable eyewear, with a commitment to continuous improvement and career growth. For Eyes is part of EssilorLuxottica, a global leader in vision care products and eyewear.

About the role

The Licensed Optician delivers the brand value proposition and helps establish For Eyes as the premier destination for vision needs. This role focuses on providing legendary customer service and perfectly crafted, high-quality eyewear that exceeds customer expectations.

Responsibilities

• Greet customers warmly, exchange names, and ensure they know what to expect.
• Custom fit glasses and precisely place prescriptions in lenses.
• Act as a leader in optical acumen, providing guidance to associates.
• Take and record measurements, adjust or fit eyewear correctly, and ensure finished eyewear meets standards and customer requirements.
• Attract new customers by exploring their needs through open-ended questions.
• Be attentive to details, ask follow-up questions, and review prescriptions to identify special needs.
• Assist co-workers with complex product needs and prescriptions.
• Utilize store tools and adhere to Brand Store Commitments.
• Perform work accurately despite time pressure and customer volume.
• Demonstrate superior product knowledge and describe features and benefits of lenses and frames.
• Reinforce customers’ final selection and anticipate problems to develop long-term solutions.
• Act quickly for resolution and partner with management as needed.
• Multi-task, prioritize, and manage time with competing priorities.
• Commit to delivery dates, seek feedback, and ask for referrals.
• Strive for exceptional results on Brand KPIs and competencies.
• Present, celebrate, and educate customers at pick-up.
• Maintain store appearance, keeping it clean, attractive, and organized.
• Secure and protect company assets.
• Inform management of safety opportunities and demonstrate safe work practices.
• Adhere to company policies, including discounting, promotions, and inventory management.
• Sell on your feet 80%-100% of the time.
• Perform additional duties such as customer calls and dispensing eyewear as needed.
• Maintain proper dress code, including name tag and associate tablet.

Requirements

• High school graduate or equivalent.
• State licensure in opticianry.
• Optical dispensing experience.
• Strong customer service skills: communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad/tablet.
• Familiarity with POS systems, computers, and calculators.

Pay

Pay range: $16.83 - $23.55 per hour. Employee pay is determined by factors such as geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may also be offered.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off/vacation.
• Various employee discounts.