Sales Associate

Store #: 00M261 – Vernon Hills, casual part-time role.

About the role

At For Eyes, we are an optical retailer offering high-quality brands and products with great pricing. Our diverse team of over 500 associates across 105 stores in the United States and Puerto Rico is passionate about customer satisfaction, delivering expert eye care and affordable eyewear. For Eyes is part of EssilorLuxottica, a global leader in vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees driving the transformation of the eyewear and eyecare industry.

Responsibilities

• Greet all customers warmly, exchange names, and ensure they know what to expect.
• Show urgency in providing service and satisfying customer needs.
• Custom fit glasses and precisely place prescriptions in lenses.
• Act as a leader in optical acumen, providing guidance to associates.
• Take and record measurements, adjust or fit eyewear correctly, ensuring finished eyewear meets standards and customer requirements.
• Attract new customers by exploring their needs and priorities through open-ended questions.
• Be attentive to details, ask follow-up questions, review prescriptions, and identify special needs.
• Assist co-workers with complex product needs and prescriptions.
• Utilize store tools and adhere to Brand Store Commitments.
• Perform work accurately and thoroughly despite time pressure and customer volume.
• Demonstrate superior product knowledge, describing features and benefits of lenses and frames.
• Reinforce customers’ final selection and anticipate problems to develop long-term solutions.
• Act quickly for resolution and partner with management as necessary.
• Multi-task, prioritize, and manage time with competing priorities.
• Commit to delivery dates and times, seek feedback, and ask for referrals.
• Strive for exceptional results on Brand KPIs and competencies.
• Present, celebrate, and educate customers at pick-up.
• Maintain store appearance, keeping it clean, attractive, and organized.
• Secure and protect company assets.
• Inform management of safety opportunities and demonstrate safe work practices.
• Possess a “can do” spirit, self-motivation, and a desire for continual learning and improvement.
• Adhere to company policies and procedures, including discounting, promotions, and inventory management.
• Sell on your feet 80%-100% of the time.
• Perform additional duties as needed (e.g., customer calls, dispensing eyewear).
• Maintain proper dress code, including name tag and associate tablet.

Requirements

• High School graduate or equivalent.
• State Licensure as a Licensed Optician.
• Optical dispensing experience.
• Strong customer service skills: communication, listening, and team building.
• Knowledge of current store merchandise.
• Basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use and carry an iPad/tablet.
• Familiarity with POS systems, computers, and calculators.

Pay

Pay range: $16.07 - $22.48 per hour. Employee pay is determined by factors including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may be offered a competitive bonus and/or commission plan.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off/vacation.
• Various employee discounts.