Sales Associate

Job Description

The Licensed Optician delivers the brand value proposition & helps establish For Eyes as the premier destination for all vision needs within the community. They help create exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect.
• Shows urgency in providing service to customers & satisfies their needs.
• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect.
• Shows urgency in providing service to customers & satisfies their needs.
• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect.
• Shows urgency in providing service to customers & satisfies their needs.
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
• Attracts new customers.
• Explores the needs & priorities of customers by asking open ended questions.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs.
• Aids co-workers with difficult or complex areas of product needs & prescriptions.
• Utilizes store tools & adheres to Brand Store Commitments.
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume.
• Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools.
• Reinforces customers’ final selection.
• Ants up for problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded.
• Acts quickly for resolution.
• Presents, celebrates & educates at pick up.
• Secures & protects company assets in your control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
• Sells on your feet 80%-100% of the time.

Basic Qualifications

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators