Sales Associate

Role Summary

As a Curator, you are a salesperson and will be the first point of contact for our customers when they enter the store. You will help create the energy and excitement around Fluent products, provide the right solutions, and provide the knowledge needed for patients to use our products safely. You understand that the Fluent dispensary is dedicated to delivering a customer experience that’s unlike any other. It starts with you reviewing a doctor’s recommendation, and with the support of your store team members, you match those needs with the right products that meet those needs. You will sell effectively, and every day is an opportunity for you to turn another Fluent visitor into a loyal Fluent customer.

Key Responsibilities

• Provide exceptional customer service while meeting and/or exceeding sales goals.
• Increase dispensary, team, and personal sales over a given continuum.
• Able to deliver excellent customer experiences in any environment and to be invigorated by constant personal interaction.
• Use available resources efficiently to assess the customer’s health conditions and needs.
• Escalate unresolved issues to the appropriate supervisor.
• Assist on deliveries as a Health Educator.
• Conduct inventory count and sales reports.
• Record details of each customer interaction and any actions taken.
• Maintain adequate knowledge of the product guide and fully understand the benefits of Medical Cannabis.
• Communicate with Director of Retail Operations, General Manager, and/or Customer Service Manager regarding status of issues.

Qualifications/Experience

• Previous experience with customer service desired.
• Sales experience.
• Working knowledge of MS Office.
• Must be a multitasker, with the ability to work on several requests simultaneously without losing focus.
• Organization and initiative, good communications skills, proactive, problem-solving, time management, discretion, and confidentiality are essential attributes.
• Ability to build good relationships.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms and ability to work on iPad, laptop or desktop for extended periods of time reading, reviewing and analyzing information and providing recommendations and summaries to patients. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds.

Additional Requirements

• Per state law, must be at least 21 years of age.
• Must successfully complete a comprehensive background check.

Company Benefits

• Comprehensive benefits offerings to all full-time employees.
• Includes medical, dental, and vision insurance, paid time off program, and a non-matching 401k plan.

Salary

$14.50 USD per hour