Sales Associate

About the role

The Sales and Service Specialist (SSS) is a unique hybrid role designed to provide hands-on experience in both customer service and automotive care. This position serves as a key stepping stone for future career growth within Firestone Complete Auto Care and is ideal for highly motivated individuals who enjoy learning, building relationships, and being part of a fun, team-oriented culture.

Responsibilities

• Create exceptional customer experiences by building trust, understanding customer needs, and recommending the right products and services.
• Deliver outstanding service while helping customers feel welcomed, informed, and confident in their vehicle care decisions.
• Work alongside a supportive team to ensure services are completed accurately, efficiently, and on time.
• Bring a positive attitude, strong work ethic, and team-first mentality to every interaction.
• Learn all aspects of store operations and confidently transition between customer-facing responsibilities and hands-on service work throughout the day.

Requirements

• A friendly, outgoing personality with a genuine passion for helping people.
• A self-motivated individual who enjoys setting goals and achieving results.
• Someone who brings enthusiasm, positivity, and a fun spirit to the workplace.
• A team player who values collaboration, learning, and personal growth.
• A willingness to learn new skills and take advantage of career development opportunities.

Qualifications

• High school diploma or equivalent.
• Some college coursework or relevant experience preferred.
• Experience in customer service or automotive industry is a plus.

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize tasks effectively.
• Basic computer skills, including Microsoft Office.

Benefits

• Paid vacation and holidays.
• Health benefits starting on your first day.
• On-the-job training and company-funded ASE certifications.
• Tuition reimbursement opportunities.
• 401(k) with company match.
• Vision and dental coverage.
• On-demand pay (daily pay) program available.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time schedule with flexible hours to accommodate customer needs.