Sales Associate

About the Company

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style for work, everyday, or special occasions. Since its launch in 1980, Express has embraced this design philosophy, ensuring customers look and feel their best. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, as well as the express.com online store and the Express mobile app.

Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model. Customers can experience these brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About the Role

Express is seeking a Retail Sales Associate to join the team at the Twelve Oaks store. The Sales Associate is responsible for providing a great in-store shopping experience for customers while assisting with tasks such as stocking, cleaning, and folding merchandise.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company standard operating procedures (SOP).
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or escalate further; communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customer participation.
• Other essential functions as directed by your supervisor.

Requirements

• Education: High School or equivalent.
• 0-2 years of relevant job experience (minimum 6 months).
• Proficient in the use of technology (e.g., iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Meets physical requirements of the role.

Qualifications

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits

PHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part-time associates, PHOENIX partners with LIG Solutions to help associates obtain individual insurance coverage tailored to their needs and budget, including major medical, dental, vision, supplemental insurance, and life insurance. Part-time associates may also be eligible for:

• Paid sick leave and public health emergency leave.
• Participation in the 401(k) and Roth 401(k) with Company match.
• Express merchandise discount.
• Participation in the Learn & Earn incentive program.
• Voluntary benefits through YouDecide.

Actual compensation offered depends on factors such as work location, education, relevant skills, and experience of the candidate.