Sales Associate

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience these brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About the role

Express is seeking a Retail Sales Associate to join the team at the Sun Valley store. The Sales Associate is responsible for providing a great in-store shopping experience for customers while assisting with tasks such as stocking, cleaning, and folding merchandise.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or escalate further; communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customer participation.
• Other essential functions as directed by your supervisor.

Requirements

• High School diploma or equivalent.
• 0-2 years of relevant job experience (minimum 6 months).
• Proficient in the use of technology (e.g., iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Meets physical requirements of the role.

Skills

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits

PHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part-time associates, PHOENIX partners with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, and life insurance. Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave, and participate in the 401(k) and Roth 401(k) with Company match. Part-time associates are also eligible for an Express merchandise discount, participation in the Learn & Earn incentive program, and voluntary benefits through YouDecide.

Pay

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills, and experience of the candidate. Pay range: $16.90 - $24.05 per hour.