Sales Associate

About the Role

Receives cash and credit card payments from customers for goods or services while providing professional, courteous customer service.

Responsibilities

• Makes change and issues receipts to customers.
• Reads and records totals shown on cash register tape and verifies against cash on hand.
• Quotes price and describes features of items for which money is received.
• Operates cash register by passing price-coded items across an electronic scanner to record price, compile a printed list, and display the cost of customer purchase, tax, and rebates on the monitor screen.
• Verifies cigarette count with the previous shift and again with the incoming shift.
• Follows company policy for carding: alcohol and cigarettes.
• Responsible for pricing and displaying received goods.
• Checks in vendors, ensuring all product is delivered before signing the receipt. Keees a copy of anything signed and turns it into management at the end of the shift.
• Operates the lottery machine.
• Cleans the entire store location, both inside and out, including bathrooms and/or spills of gasoline.
• Responsible for stocking and restocking all merchandise and supplies.
• Keeps all food service equipment clean and full.
• Performs other duties as assigned.

Competencies

• Customer Service: Responds promptly to customer needs; responds to requests for service and assistance.
• Oral Communication: Responds well to questions.
• Teamwork: Contributes to building a positive team spirit; supports everyone's efforts to succeed.
• Planning/Organizing: Uses time efficiently.
• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
• Safety and Security: Observes safety and security procedures.
• Attendance/Punctuality: Is consistently at work and on time.
• Dependability: Follows instructions, responds to management direction; takes responsibility for own actions.
• Initiative: Volunteers readily; asks for and offers help when needed.

Requirements

• High school diploma or general education degree (GED).
• One to three months of related experience and/or training, or an equivalent combination of education and experience.

Skills

• Language Skills: Ability to read a limited number of two- and three-syllable words and recognize similarities and differences between words and series of numbers. Ability to print and speak simple sentences.
• Mathematical Skills: Ability to add, subtract, multiply, and divide, including using units of American money.
• Reasoning Ability: Ability to apply common-sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Other Skills: Ability to interact and provide outstanding customer service to patrons and co-workers. Must successfully complete a TIPS class, liquor liability training, and chemical training.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, use hands to finger, handle, or feel, and talk or hear.
• Frequently required to reach with hands and arms and taste or smell.
• Occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.