Sales Associate

About the role

Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing. As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2026. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

Responsibilities

• Greet prospective and incoming residents during the leasing and move-in process to build rapport and trust
• Assist pre-leased residents with timely apartment access for measuring blinds, furniture, and other needs
• Attend daily stand-up meetings and provide accurate updates on scheduled move-ins to department heads
• Verify apartment readiness by confirming final cleaning and completion of punch list items
• Follow up with appropriate departments to ensure apartments are in outstanding move-in condition
• Complete final walk-throughs, including setting thermostat, placing water bottles in the refrigerator, and leaving the resident handbook in the apartment
• Cook and deliver lunch or dinner to residents on move-in day
• Coordinate move-in logistics with residents and movers, including parking, entry points, and elevator access
• Welcome new residents on move-in day and provide apartment and community orientation, including keys, mail, appliances, and thermostat use
• Introduce new residents to resident ambassadors
• Review the Celebrations calendar and introduce residents to the FitCamp Trainer
• Perform other duties as assigned

Qualifications

• Associate degree preferred
• One (1) year of experience in a customer service and/or hospitality role
• Senior Living, Multi-Family, or New Home experience preferred
• Strong interpersonal and communication skills
• Able to manage multiple priorities and coordinate across departments
• Proficient with Microsoft Windows, including Word, Outlook, and Excel
• Ability to use email, internet-based tools, and client tracking or design software
• Strong organizational skills and attention to detail

Benefits

• Competitive wages
• Early access to earned wages before payday!
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer match
• Paid training Opportunities for growth and advancement
• Company provided uniforms
• Employee Assistance Program

Why Join Us

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026! A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.

Our Culture & Values

So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.