Sales Associate

About the role

Our Sales Associates are critical to the success of our stores. As a Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You listen to each customer, offer recommendations, and share current product knowledge in response to their needs. You communicate the brand’s sustainability initiatives and social and ethical commitments while operating as part of a dynamic team to achieve business goals.

Responsibilities

• Greet customers promptly and courteously as they enter the store, modeling our Service Training Program.
• Address all customer questions accurately and ensure they are resolved before customers leave.
• Provide exceptional service from start to finish, including communicating our return policy.
• Maintain a positive, cheerful attitude with customers and team members, adhering to the store dress code.
• Deliver exceptional customer service to in-store and phone customers.
• Operate the cash register, handle money accurately, and check inventory daily to ensure products are stocked and available.
• Merchandise products in accordance with Visual Merchandising standards.
• Maintain a clean and organized back-stock area and employee break area, including daily vacuuming, sweeping, and dusting.
• Practice safety-consciousness and respond to theft in accordance with company policies.
• Report to work on time and notify your Store Manager in advance if you will be late or absent.

Requirements

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills.
• Ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Highly motivated team player and self-starter.
• Flexibility of schedule and hours to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Skills

• Ensure the highest level of customer service as outlined in our Service Training Program.
• Prioritize brand and product knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Benefits

As part of the Deckers Family, you’ll receive a wide range of benefits, including:

• Competitive pay.
• Employee discounts and perks.
• Global contests.
• Opportunities for growth and development.

Pay

The salary posted reflects the target for new hire salaries for this role at this specific store location: $19.18 per hour. Individual pay will be determined by location and additional factors, including job-related skills, experience, and relevant education or training.