Sales Associate

About the Role

Our Sales Associates are critical to the success of our stores. As a Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You listen to each customer, offer recommendations, and share current product knowledge in response to their needs. You communicate the brand’s sustainability initiatives and social and ethical commitments while sharing your passion for our products. Operating as part of a dynamic team, you cooperate to achieve business goals.

Responsibilities

• Greet customers promptly and courteously as they enter the store, modeling our Service Training Program.
• Address all customer questions accurately before they leave the store and provide exceptional service from start to finish.
• Effectively communicate our return policy and maintain a positive, cheerful attitude with customers and team members.
• Promote the store and brand image in all interactions, including adhering to a dress code.
• Provide exceptional customer service to in-store customers and those who call on the phone.
• Operate the cash register, handle money accurately, and check inventory daily to ensure products are stocked and available.
• Merchandise product in accordance with Visual Merchandising standards.
• Maintain a clean and well-organized back-stock area and employee break area, including daily vacuuming, sweeping, and dusting.
• Practice safety-consciousness and respond to theft in accordance with our policies.
• Report to work on time and notify your Store Manager in advance if you will be late or absent.

Requirements

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission.
• Highly motivated team player and self-starter.
• Flexibility of schedule and hours to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Skills

• Ensure the highest level of customer service as outlined in our Service Training Program.
• Prioritize brand and product knowledge training in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Benefits

As part of the Deckers Family, you’ll discover many benefits, including:

• Competitive pay.
• Discounts and perks.
• Global contests.
• Opportunities for growth and development.