Sales Associate

About the role

COCO-MAT is seeking a Sales Associate to join its Retail Sales team in SoHo, New York. This is a hands-on role combining sales, customer service, and operational responsibilities.

Responsibilities and Daily Tasks

• Drive sales and contribute to achieving store targets
• Provide exceptional customer service by understanding customer needs and recommending suitable products
• Build strong relationships with clients and support customer loyalty
• Handle daily store operations, including stock management, merchandising, and store organization
• Manage transactions and cash handling processes accurately
• Support after-sales activities, including customer follow-up and issue resolution
• Manage the store's day-to-day Social Media activity, including posting approved content and responding to customer inquiries

Qualifications & Skills

• Excellent command of English (written and spoken)
• Minimum 2 years of retail sales experience (luxury retail experience is considered an asset)
• Ability to work both independently and as part of a team
• Strong negotiation and relationship-building skills
• Excellent interpersonal and communication skills, with the ability to engage effectively with high-profile clients
• Results-driven, with a track record of meeting and exceeding sales targets

Benefits

• Competitive compensation package, including performance-based bonus (individual and team targets)
• Medical insurance
• Paid vacation and personal days
• Full-time permanent position