Sales Associate

About the role

CB2 Sales Associates are at the core of our customers’ experience. Friendly, outgoing, and naturally driven, you’re a fan of everything we sell. That enthusiasm brings excitement to our stores, making shopping fun and keeping customers coming back. Under the direction and mentorship of the Leadership Team, your day is dedicated to meeting and exceeding daily sales goals, becoming an expert on our products, answering customers’ questions, and keeping the sales floor neat and ready to shop.

Responsibilities

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and remain attentive to customer needs, with a focus on developing long-term relationships
• Demonstrate company standards in selling, customer service, visual merchandising, and teamwork
• Maintain awareness of current promotions, brand initiatives/events, store services, and collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store
• Act as a visible and positive presence on the sales floor; follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, and initiatives across all business channels, including applicable key performance indicators
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain awareness of loss prevention, security, and safety following guidelines provided by management or outlined in the Associate Policy Guide
• Promote teamwork by collaborating safely, effectively, respectfully, and efficiently with all associates
• Assist customers with product selections and process all customer orders or returns

Requirements

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• Proficiency with general office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email and learning management system, telephone/intercom, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, and electronic two-way radio with earpiece or Theatro communication system
• Ability to work in a flexible environment, shift quickly as business evolves, and focus on continuous learning
• Engage in, maintain, and support store safety standards and training
• Demonstrate creative problem-solving to maintain a solutions-oriented and teamwork focus

Qualifications

• Customer service experience preferred
• Retail experience preferred