Sales Associate

About the role

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors, and full bars across multiple locations in the United States. The Sales Associate is responsible for cultivating strong guest relationships and delivering operational excellence as part of a team that achieves high standards of results. You will provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills, serving as a Casa de Montecristo brand ambassador.

Responsibilities

• Build relationships with customers and proactively communicate product features, benefits, and promotional information.
• Demonstrate a tenacious drive for results and work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in the complete operations of the store, executing corporate initiatives efficiently.
• Follow all Casa de Montecristo policies, standard operating procedures (SOPs), and state/local regulations.
• Maintain visual and cleanliness standards to support the brand image.
• Ensure a comfortable, responsible, and safe environment for guests and staff.
• Perform other duties as assigned.

Requirements

• Previous experience in a retail, hospitality, or other service-centric environment.
• POS and/or computer skills.
• Cigar knowledge is a plus.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Exceptional interpersonal skills and a hands-on team player with a strong work ethic.
• Passionate and persistent about delivering a stellar guest experience.
• Track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to changing business conditions with energy and accountability.

Work Environment & Conditions

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles and is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands

• Regularly required to stand, walk, use hands, reach with hands and arms, talk, or hear.
• Frequently required to climb or balance, stoop, kneel, or sit.
• Must frequently lift and/or move up to 35 pounds.
• Specific vision abilities required include the ability to adjust focus.