Sales Associate

About the role

Casa de Montecristo seeks a Sales Associate to provide a world-class guest experience in our humidor and smoking lounges. This position requires a strong commitment to customer service and a deep understanding of our products.

Responsibilities

• Cultivate strong guest relationships and deliver operational excellence as part of a team.
• Provide exemplary service and selling skills in the humidor and smoking lounges.
• Build relationships with customers and proactively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results and become a trusted, successful tobacconist.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Affiliate in the complete operations of the store, executing corporate initiatives in a timely, efficient, and resource-wise manner.
• Maintain visual and cleanliness standards to support the brand image.
• Ensure a comfortable, responsible, and safe environment.
• Perform other duties as assigned.

Requirements

• Previous experience in a retail, hospitality, or other service-centric environment.
• POS and/or computer skills are needed.
• Cigar knowledge is a plus.
• Ability to work a flexible schedule (night, weekends, holidays).
• Exceptional interpersonal skills, hands-on team player with a strong work ethic.
• Passionate and persistent about delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions.

Qualifications

• High school diploma or equivalent.
• Ability to work a flexible schedule (night, weekends, holidays).
• Valid driver's license and reliable transportation.

Skills

• Excellent interpersonal skills.
• Strong communication and problem-solving abilities.
• Customer service orientation.
• Knowledge of cigar products and industry trends.

Benefits

Casa de Montecristo offers a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

$18 - $20 per hour based on experience.

Schedule

Night, weekend, and holiday shifts available.