Sales Assistant - Dallas Metro Area

About the role

Pacesetter Homes is a single-family business unit of Qualico with over 71 years of building experience. As one of Builder Magazines 100 largest builders in the United States, Pacesetter Homes offers award-winning home plans, interior design selections, and choice of options that personalize each new home built. Pacesetter Homes operates in Western Canada, Dallas, Texas, and Austin, Texas. For more information, click here.

At Pacesetter Homes, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefits packages, including a company-matching 401K program and an employee home purchase program.

Job Overview

Reporting to the Director of Sales, the Sales Assistant is responsible for supporting the new home sales process. The Sales Assistant also assists in maintaining the assigned showhomes or sales centre and provides customers with an exceptional customer experience throughout the home buying process.

• Acting as the first point of contact for customers and ensuring excellent customer service is provided.
• Providing customers with showhome tours, product information, and purchase process.
• Answering incoming calls and emails, and booking appointments.
• Aiding in qualifying potential purchasers and converting them into qualified buyers.
• Tracking customer information and assisting in obtaining financing.
• Continually inspecting and ensuring showhome(s) or sales center are appealing and presentable.
• Attending to items such as tidying décor items, straightening signage, maintaining inventory of kitchen and washroom supplies, and identifying items of concern or in need of repair.
• Supporting customers throughout the home building process and coordinating project changes.
• Providing updates on building progress and coordinating walkthroughs.
• Performing a variety of administrative tasks such as data entry, filing, calendar management, tracing customer deposits, and maintaining office supplies, sales brochures, and signage.

Essential Requirements

• High School Diploma, or equivalent.
• Minimum 6 months of sales experience, preferably in residential home building industry.
• Valid driver’s license and access to a reliable vehicle.
• Satisfactory verification of criminal record check.
• Comfortable using office equipment, Microsoft Office Programs (Outlook, Word, Excel, PowerPoint), CRM, and accounting software (HubSpot, NewStar).

Key Values

• Creating trusting and successful working relationships.
• Setting clear, measurable, and achievable goals.
• Cooperating with team members in an open, positive, and respectful manner.
• Staying current with technical job skills.
• Taking responsibility for the outcomes of decisions and actions.

Working Conditions

You primarily work in a show home or sales center setting. Hours are primarily regular business hours with evenings and/or weekends as well as travel to off-site meetings or other show homes occasionally required.