Sales Assistant

About the role

Toll Brothers, America's Leading Luxury Home Builder, seeks a Sales Assistant to greet customers and provide administrative support to the sales office of one of our luxury home communities in Lake Orion, Michigan.

Responsibilities

• Provide administrative support for the sales team
• Maintain community and model home appearance to achieve established company standards
• Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc.
• Prepare paperwork and real estate related documents through the corporate workflow process
• Track and update community sales team reports, community dashboards, contact report tracking, scorecards and standards of excellence
• Aid in facilitating the mortgage process, including ensuring buyer makes application with TBI Mortgage and receiving a commitment letter, working with the customer’s lender to ensure the loan is on track to settle, providing documentation, creating and providing comps to a lender’s appraiser, and stocking homeowner Tiffany closing gifts, model supplies, etc. for assigned communities
• Work with customers visiting the sales center
• Demonstrate model home and present community/floorplan features to customers (not discussing pricing where licensing is a requirement)
• Absorb and facilitate scheduling post-sale contract appointments, welcoming customers who visit before and during their buying process
• Provide customers with relevant weekly updates on the status of their build, including sending photos of the home under construction when appropriate

Requirements

• High School Diploma or GED
• 1+ years of sales or administrative experience
• Knowledge of Microsoft Office

Qualifications

• Excellent planning, organization, communication, and administrative skills
• Positive demeanor to quickly build rapport and trust with customers, championing the Toll Brothers brand
• Ability to collaborate with internal partners (Online/Onsite Sales and Construction) across multiple departments to service the customer
• Effective communication skills when speaking and writing, using appropriate grammar, organizing ideas clearly, and articulating ideas concisely with ease

Benefits

We offer an excellent benefits package that includes comprehensive medical/dental insurance, 401(k) with a match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!