Sales Assistant

About the role

The Sales Assistant plays a key supporting role within the community sales team, partnering closely with the Director of Sales to ensure a smooth, responsive, and welcoming experience for prospective residents, families, and referral partners. This position focuses on executing day-to-day sales activities, managing inquiries, and providing administrative support that helps drive occupancy and maintain a strong sales pipeline.

Responsibilities

• Assist the Director of Sales with managing all sales inquiries, including responding to prospects, scheduling and conducting tours, and advancing leads through the sales process.
• Enter all prospect interactions, activities, and notes into the CRM accurately and in real time, supporting data integrity and follow-up consistency.
• Serve as a point of contact for prospects and families as directed, ensuring timely communication and a positive customer experience.
• In the absence of the Director of Sales, attend daily stand-up and other meetings as requested.
• Provide administrative support to the Sales and Marketing function, including initiating admission paperwork for new customers in alignment with the Moving in The MBK Way process.
• Maintain appropriate inventory of sales collateral and assist with ordering materials as needed.
• Absorb and prepare for community events and sales activities, as directed.
• Represent the community in a friendly, professional, and welcoming manner to residents, families, team members, and visitors.
• Promote a spirit of teamwork, collaboration, and service in alignment with the MBK mission, principles, and core values.
• Conduct daily walk through of all high-traffic areas and model apartments, ensuring that community presentation standards are in place.
• Maintain a safe and secure environment for staff, residents, and guests in accordance with established safety standards, policies, and procedures.
• Understand and comply with Federal, State, and local regulations, as well as company policies and procedures.
• Perform other duties or special projects as assigned or directed by the Director of Sales and Executive Director.

Requirements

• Educational Requirement: High school diploma or equivalent required. Bachelor’s degree preferred.
• Experience Requirement: 1+ years of prior related work experience in a similar role within a similar industry is essential. Senior living industry experience preferred but not required.

Competencies/Licenses/Certifications

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.), and standard office equipment.
• Ability to accurately use CRM systems for tracking leads and sales activities.
• Must successfully pass all required background clearances and complete a health screening, including a negative TB test results within the last 6 months (or within 7 days of employment).
• Strong written and verbal communication skills; able to speak, write and read in English clearly and professionally.
• Basic math skills to support reporting, tours, and move-in tracking.
• Ability to work independently, exercise sound judgment, and remain calm in stressful or emergency situations.
• Highly organized with strong time management, planning, and critical-thinking skills.
• Professional, tactful, and respectful in all interactions; able to present a positive and professional image at all times.

Physical Demands & Work Environment

• Ability to perform physical job requirements including standing, walking, bending, kneeling, squatting, reaching overhead, pushing, pulling, and repetitive motion.
• Ability to sit and work at a computer for extended periods.
• Able to move intermittently throughout the workday within in the community.
• Must have a reliable method of transportation to attend networking and sales events.
• Ability to lift and carry up to 30 pounds and assist with pushing or moving items as needed.
• Ability to assist residents with physical movement during routine transfers or emergency situations, as required.