Sales Assistant

Position Summary

The Sales Assistant plays a key role in elevating our customer experience. In this dynamic role, they will build strong, lasting relationships with customers—ensuring exceptional service, satisfaction, and repeat business. Acting as a trusted liaison between Customer Service and leadership, they’ll help resolve escalations and provide high-level support when complex issues arise. They will also be a daily resource for the team—offering guidance, training, and encouragement to help drive top-tier performance. Above all, this person will lead by example, serving as a positive role model that others are inspired to follow.

Qualifications

• High school diploma or equivalent
• 3 years in a Customer Service function
• Customer centric and Internet savvy
• Strong MS Office skills
• Preferred: Restaurant supply/commercial food service experience, Call Center experience, Salesforce experience, 1 year Supplies on the Fly Customer Service experience with proven positive results, Training experience

Responsibilities

• Proactively communicate to all internal and external related parties to exceed customer’s expectations
• Demonstrates ownership of customer requests with follow through, documentation and complete resolution
• Able to handle more complex and escalated customer issues with excellence
• Facilitates training and development of new team members, including day-to-day support and motivation for all team members
• Completes timely reporting and training tracking records to leadership along with recommendations
• Communicates opportunities and/or issues concerning employees or departmental topics timely to leadership
• Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education
• Proactively identify and communicate areas of department, training and process improvements needed and for areas of company growth
• Manage time effectively, meet personal and goals and work effectively with other members of the distribution team
• Report any system or product inaccuracies
• Follow company policies and procedures
• Perform additional duties as assigned

Professional Skills

• Emulate professionalism for others to model
• Superior time-management skills
• Ability to multi-task and stay focused on critical objectives
• A positive, can-do attitude is a must
• Able to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential
• Able to write short correspondence
• Able to accurately spell & able to speak and write English in a clear, understandable manner
• Able to accurately follow detailed procedures and processes
• Able to work with a diverse group of people
• Able to work comfortably under pressure
• Able to work independently and with a group on various ongoing projects simultaneously
• Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions)
• Able to concentrate for extended periods of time
• Excellent oral and written communication skills
• Able to plan and organize time and projects efficiently
• Excellent critical thinking and problem-solving skills
• Able to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups
• Able to act in an ethical, honest and professional manner at all times
• Desire to work independently as well as in a team environment
• Maintain discretion with all company information regarding customers, pricing, products, and procedures

Physical Demands

• Must be able to sit for prolonged periods of time
• Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.
• Requires the ability to read written instructions, reports and other documentation
• The employee frequently is required to talk or hear
• The noise level in the work environment is usually light to moderate