Sales Assistant

About the role

This key sales position provides assistance to the sales director and the sales team by performing designated sales and marketing support tasks for residential and assisted levels of living, as applicable at the community. The role is collaborative between all sales teams at community. Additionally, this position provides office management, clerical, and receptionist tasks for the sales department.

Responsibilities

• Greets all individuals who contact or visit the sales office and provides appropriate information and/or refer to Sales Director or appropriate sales staff (assisted living, skilled care).
• Responds to requests for information by sending designated letters and brochures, entering inquiry data into the approved CRM sales software and redirecting to sales director and assisted living sales staff pending requests.
• Answers incoming calls, correctly records messages and/or contact data, and provides requested information if needed.
• Responds to inquiries coming from the organization’s website and proxy email, by mailing requested information and/or redirecting to Sales Director or appropriate assisted living sales staff.
• Affords assistance or conducts tours of residential and assisted living as directed.
• Coordinates marketing special events including, but not limited to, preparing and sending invitations, verifying attendance, preparing and distributing special events form, scheduling units for tour, and final preparations for the event.
• Prepares orientation packets, move-in info, phone directory, and name plate for new residents in residential and assisted living.
• Schedules resident host/hostess.
• Prepares and takes welcome gifts and area information to the apartment home and place appropriately.
• Provides administrative support to sales director and assisted living sales staff including, but not limited to, preparation of correspondences, key reports, and memos, tracking of apartment extras, preparing apartment finishes forms, supporting the occupancy cycle and admission/move-in process information for residential and assisted living.
• Prepares and organizes applicants file and makes sure all forms are in place including reservation agreements and applicable residency forms.
• Maintains a presentable, professional, and well-organized office that is conducive to comfortably welcoming prospective residents and their families, current residents and their families, vendors, and other visitors at any time.
• Maintains and organizes department storage areas in an orderly manner, keeping an inventory of supplies and ordering as needed such as office supply inventory, ensuring all collateral promotional pieces are stocked and ordered as necessary.
• Utilizes resident volunteers and/or concierge to prepare the brochures and application for distribution.

Requirements

• Minimum of one-year related office experience providing clerical or administrative support.
• Successful experiences in a highly visible office with public interaction; experience in sales and/or marketing or healthcare related position preferred.

Qualifications

• Education: High school education preferred, college or business education preferred.

Skills and Abilities

• Knowledge of senior care, senior living lifestyle preferred but not necessary.
• Ability to remain calm in an emergency.
• Complete confidentiality when circulating general information.
• Proficient in Microsoft Office Suite.
• Experience with CRM software a plus!

Physical Requirements

• Most of the time is spent not spent in an office setting; mobility is necessary to move about the market area.
• This position requires occasional handling of lightweight materials and the physical ability to use the telephone, computer terminal, printer, and other related office equipment.
• The ability to staff a display in a public setting is necessary.

Benefits

• Medical, dental and vision insurance.
• Employer paid group term life and disability.
• Paid Time Off (PTO) & six paid holidays.
• 403(b) with a 3% employer match.
• Fitness center use at most facilities.
• Voluntary benefits: Life, AD&DTuition assistance and scholarships.
• Employee assistance program.
• Legal services, home/auto insurance, discount purchasing program.
• Pet Insurance.