Sales Assistant

Key Responsibilities

• Provide daily administrative and operational support to the sales team.
• Serve as a point of contact for assigned customers, assisting with order updates, product information, and general inquiries.
• Process customer orders accurately and efficiently.
• Perform data entry, order tracking, and shipment tracing to ensure timely delivery of fresh berries and produce shipments.
• Facilitate communication between the sales department, customers, vendors, and logistics providers.
• Maintain and update customer account information within internal systems.
• Collaborate with sales representatives to provide pricing and product availability based on customer specifications and market conditions.
• Schedule produce pick-up and delivery appointments with growers, packing facilities, transportation companies, and customers.
• Assist with coordinating the movement of fresh berry shipments including strawberries, blueberries, raspberries, and blackberries.
• Investigate customer inquiries, shipment discrepancies, or service concerns and resolve or escalate issues as needed.
• Maintain communication with the Accounting department and assist with account reconciliation when necessary.
• Support the development of sales reporting, KPI tracking, and performance metrics for internal analysis and customer reporting.
• Aid in preparation for customer presentations, site visits, and produce industry trade shows.

Requirements

• Minimum of 2 to 3 years of work-related experience in sales or sales support.
• Bachelor’s degree in Agriculture Communications, Marketing or related field, or equivalent work experience.
• Proven experience in fresh produce sales or account management preferred.
• Knowledge of berry markets (strawberries, blueberries, raspberries, blackberries) strongly preferred.
• Strong understanding of produce supply chains, pricing strategies, and logistics.
• Excellent communication and relationship-building skills.
• Highly organized with strong attention to detail.
• Ability to thrive in a fast-paced produce sales environment.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint).