Sales & Artistry Coordinator - Fort Worth

About the role

The Sales and Artistry Coordinator is responsible for representing the Charlotte Tilbury brand through sales, education, and artistry in a large multi-retailer territory. Based in the Fort Worth area, this role oversees the Charlotte Tilbury account in both department and specialty stores.

Role Responsibilities

• Drive financial results in store to meet and exceed plan including Key Performance Indicators (KPI's)
• Determine individual and team sales targets to meet and exceed plan
• Communicate agreed targets and work with direct reports to identify and deliver sales objectives
• Identify and execute key and incremental Eventing opportunities to drive brand awareness and engagement
• Inspire and motivate CT door teams to drive sales via the "Tilbury Touch"
• Participate in regional meetings, team conference calls, and regular touch bases to share best practices and create solutions to address business needs
• Analyze business performance and proactively suggest improvement opportunities through artistry, education, and operations
• Think creatively to ensure business growth year over year
• Lead by example at all times to promote the Tilbury Touch and exceptional customer service
• Manage customer queries, using sound judgement and a goal of achieving positive outcomes
• Work collaboratively with the Education team to provide continuous, relevant, and effective training and development
• Drive the omni journey by promoting Charlotte Tilbury.com and our Virtual Services, when appropriate
• Proactively use the Retailer customer database for direct clientele opportunities in the air and on the ground
• Provide an atmosphere that motivates and inspires MAGIC service, both internally and externally
• Lead by example through continuously improving and evolving personal artistry skills
• Maintain a professional appearance and ensure the team aligns with the CT dress code including both makeup and attire
• Proactively anticipate staffing and support needs for driving sales
• Create a positive, cohesive, cooperative team culture in store
• Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings, trainings, and a collaborative leadership style
• Recognize and celebrate great performance
• Encourage completion of LMS courses and provide follow-up on retention checks
• Attend and participate in Seasonal School and partner with Area Trainer on at-counter follow-up plan
• Aid in the onboarding of new hires
• Assist Area Trainer with Start of a Dream/CMA new hire onboarding
• Implement door development plans and schedule support to address business growth needs
• Ensure the counter is 'customer ready' from open to close of business
• Maintain the required inventory levels and accurate stock files; escalate inventory needs as directed by channel to optimize sales
• Schedule to optimize coverage according to customer flow and business needs
• Control store expenses (i.e. counter consumables) within budget guidelines
• Implement visual merchandising, new launch displays, and collateral placement as directed by the Magic office
• Maintain excellent counter hygiene standards
• Maintain technology on counter, to include screens, iPad, and music
• Raise operational and VM issues for resolution in a timely manner
• Ensure the timely submission and accuracy of expenses, financial tracking of expenditures, and other company-owned asset forms
• Accountable for completing all administrative assignments by their due date
• Establish and develop a cooperative and mutually respectful relationship with the entire store team
• Maximize ROI by scheduling time in store during peak business hours, including weekends
• Proactively suggest win-win opportunities to drive sales within store

Requirements

• 2+ years of Beauty industry experience
• 2+ years of Beauty retail management
• Intermediate skills in MS Office including MS Word, Excel, and Outlook
• Excellent numerical and analytical skills
• Excellent communicator, both written and oral
• Demonstrated ability in creating sales strategy and consistently achieving sales plan
• Demonstrated success in developing winning teams
• Strong strategic thinking and decision-making skills
• Ability to create winning partnerships with retailers