Sales Application Engineer

Key Responsibilities

• Provide technical support and guidance to the sales team, enabling them to effectively communicate product capabilities and benefits to customers.
• Serve as the technical subject matter expert during customer interactions, providing detailed explanations and insights into our products and solutions.
• Support the sales team throughout the sales process, from lead generation to closing deals.
• Act as a liaison between the Sales team, Product Managers, and the D&D department, facilitating effective communication and collaboration.
• Participate in customer meetings, site visits, pre-install site surveys, and presentations to gather requirements and provide technical expertise.
• Aid in the development and review of technical documentation, including product specifications, drawings, and proposals.
• Develop CAD drawings for use in project proposals, permit submissions, and internal project pricing.
• Review on-site products & provide design validation.
• Assist with demonstration of technologies integrated with relevant products.
• Stay updated on market needs, industry trends, technological advancements, and competitor products to provide valuable insights and recommendations.
• Attend trade shows, conferences, and other industry events to promote the company’s offerings.
• Provide technical training and support to the sales team.

Required Skills And Experience

• Proven experience in a Sales Application Engineering role, preferably within the retail solutions industry.
• Strong technical background with the ability to understand and explain complex engineering concepts.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams and the ability to explain technical information to non-technical stakeholders.
• Demonstrated ability to build and maintain relationships with clients and internal teams.
• Demonstrated ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• Proficiency in technical documentation and proposal writing.
• Familiarity with D&D processes and new product development (NPD) is a plus.
• Strong problem-solving skills and a proactive approach to addressing customer needs.

Qualifications

• Bachelor's degree in Engineering, Business, or a related field.
• Minimum five (5) years of related industry experience.
• Proficient in Solidworks and AutoCAD or related software programs.
• Knowledge in Microsoft software suite.
• Demonstrated project management and leadership ability.
• Highly organized with excellent written and oral communication skills.
• Experience capturing customer requirements and translating them into recommendations.
• Strong technical aptitude and advanced problem-solving skills.
• Exemplary customer service skills.
• Self-motivated, high initiative, self-directed.
• Ability to travel up to 35% including occasional international travel.