Sales and Web Lead Management Intern

About the role

Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of underserved consumers. The Company’s customer-facing operating units include industry-leading brands such as Acima®, Brigit™, and Rent-A-Center® that facilitate consumer transactions across a wide range of store-based and digital channels in the United States, Mexico and Puerto Rico. Upbound Group, Inc. is headquartered in Plano, Texas.

The Sales & Web Lead Management Intern will gain exposure to coworker enablement operations, sales and web lead management, customer acquisition, AI chatbot and business technology within a large organization. Working alongside experienced business operations, product, and technology professionals, the intern will support initiatives that improve how web leads are captured, managed, converted, and engaged throughout the customer journey within Salesforce Lead Management system. The role is intended to provide hands-on experience and practical insight into how Salesforce, AI/Agentforce, digital channels, and data are used to support sales growth and customer acquisition.

Responsibilities

• Supporting lead management processes, lead routing, follow up, and conversion initiatives to improve sales performance.
• Supporting the management of leads generated through web channels and identifying opportunities to improve the customer journey from web engagement through sales conversion.
• Supporting AI-powered tools and recommendations that help coworkers prioritize leads, improve productivity, and enhance customer engagement.
• Gaining exposure to Salesforce integrations that connect web, sales, customer, and enterprise systems to support seamless lead management.
• Supporting campaign customer data, campaign execution, lead targeting, and performance analysis to improve customer acquisition and engagement.

Requirements

• Currently enrolled in an accredited undergraduate program in Business, Marketing, Information Systems, Computer Science, Data Analytics, or a related field.
• Strong academic performance, with a demonstrated ability to learn and apply new concepts.
• Demonstrated interest in sales, digital marketing, customer acquisition, CRM, Salesforce, AI, or business technology.

Skills

• Strong analytical, research, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills, including the ability to communicate findings and recommendations clearly.
• Ability to work collaboratively with business, sales, product, and technology teams.
• Demonstrated initiative and leadership potential through academic achievement, internships, campus involvement, extracurricular activities, or other relevant experiences.

Pay

Summer Interns at Upbound Group are paid hourly in accordance with usual payroll procedures: $23.00 per hour.

Work Location

Ability to work in our corporate headquarters in Plano, Texas throughout the entire ten-week summer intern program.

Employment Eligibility

To be eligible for this opportunity, you must be authorized to work in the U.S. Upbound Group does not offer employment-based immigration sponsorship for this role, including OPT or CPT.